How may we help you? Below is a listing of our most commonly asked help questions. If your question is not listed below, please click the appropriate Help Topic to the left for more information.

• I can't remember my username or password
  If you have your username handy but cannot remember your password, you can reset your ConserveOnline password by using the "Forgot Password" link in the top navigation bar. Simply follow the directions and your will receive an email allowing to reset your password. If you've forgotten your ConserveOnline username, send an email to ConserveOnline and one of the administrators will followup with instructions on how to retrieve your username. Make sure the email body contains your full name and email address used when creating your COL account.
• What is ConserveOnline?

  ConserveOnline is a meeting place for the conservation community, open to anyone who wants to find or share information relevant to conservation science and practice. Using ConserveOnline you can: Post data, documents, images, maps and other resources in the ConserveOnline library; Announce upcoming meetings or events and host discussions in your workspace; Search for documents within a selected list of conservation organization websites.

  The Nature Conservancy created and maintains ConserveOnline in collaboration with many partners. ConserveOnline is intended to help improve the practice of conservation across organizations and national boundaries.

• How Do I Update My Workspace?
  In order to edit a page located under Files & Pages:

  1. Access your workspace.
  2. Click Files and Pages on the left-hand side menu.
  3. Navigate and click on the page you would like to edit.
  4. Click the blue Edit button.
  5. The Edit File page appears.
  6. Make desired changes and click Save. 
• What is the Difference Between Keywords and Search Terms?
  A keyword is used to describe the file or page that you're creating in a workspace. A search term is used to describe a workspace or a file in a library. A keyword is not searchable by the search engine; however, search terms are searchable by the search engine.
• What is a Keyword?

  Keywords are used to describe and (similarly) organize files and pages in a workspace. In migrated workspaces, they are initially set to the foldername in which a file or page was previously located. The workspace manager has the freedom to create the most appropriate and relevant keywords for use within each workspace. Keywords are only applicable within your workspace. Keywords are not used to search for information using a search engine.

  The advantages of using the specific keywords are: It allows users to find the information they are looking for quickly; It contains metadata. When documents are moved from the workspace to the library, they retain the metadata so the users don’t have to fill in the information again.

• What happened to the folders in my workspace?
  They are now workspace keywords. Keywords are used to describe and (similarly) organize files and pages in a workspace. In migrated workspaces, they are initially set to the foldername in which a file or page was previously located.
• How do I add/delete/edit keywords?
  When in your workspace, go to "Files & Pages" and select the "Browse By Keyword" link. Here you will see a list of keywords for your workspace. Selecting any specific keyword, you'll see all files associated with that keyword as well as a 'Edit Keyword' button in the upper right-hand corner of the screen. Clicking that button gives you the ability to edit that keyword.
• I am the owner of a migrated workspace and am confused about some of the changes. How I can better understand these workspace changes?
  We've created a guide for migrated workspace owners and it's accessible here... Migrated Workspace Guide.